At JuxSell, customer satisfaction is at the heart of what we do. We carefully inspect and package every order, but we understand that problems can occasionally happen. If your purchase arrives defective or damaged, we’ll work with you to resolve it quickly.

Return Policy

Our return policy applies only to defective or damaged items and is valid for 30 days from the date of delivery. After 30 days, we’re unable to provide a refund or replacement.

To qualify for a return:

  • The product must be unused, undamaged, and in its original condition.
  • Items must be securely packaged for return. If the original packaging is unavailable, please ensure the item is packed safely to prevent damage in transit.
  • Proof of purchase (such as a receipt or order confirmation) is required.
  • The return shipping address will be provided on the return label and may vary depending on the fulfillment center.
  • Final sale items and promotional purchases are not eligible for return unless they are defective.
  • Please do not send products directly to the manufacturer.

Refunds (if applicable)

If your item is confirmed to be defective, damaged, incorrect, or lost during shipping, we will issue either a full refund or a replacement at no additional cost, provided the claim is made within 30 days of delivery.

Once your return is received and inspected, you will receive an email notification regarding the status of your refund. Approved refunds will be processed within 3 business days and returned to your original payment method.

Late or Missing Refunds

If your refund hasn’t appeared:

  • First check with your bank or card provider, as processing times vary.
  • If several business days have passed and you still don’t see it, please contact us at [email protected]
    or call +1 (978) 209-7321.

Return Shipping

Customers are responsible for covering return shipping fees unless the item is defective or the return is due to our error. Return shipping charges are non-refundable and may be deducted from your refund if applicable.

Exchanges

Exchanges are available for defective or damaged products. If you’d like to exchange your item for the same product, please reach out to us at [email protected]
within 30 days of delivery, and we’ll assist you with the process.

Contact Information

HUYNH BUSINESS LLC