Order Placement

Place your order securely without an account, but creating a Juxsell account lets you track orders, checkout faster, and access exclusive deals.

Do I need an account to place an order?

No, you can complete your purchase as a guest by simply providing your email and accurate shipping information. All updates regarding your order will be sent directly to your inbox.

That said, creating a Juxsell account offers added convenience:

  • Easily track your orders in one place
  • Save shipping and contact details for quicker checkout
  • View your order history
  • Get early access to deals and special offers
Is there a fee to create an account?

Not at all. Creating an account with Juxsell is completely free and comes with no additional charges.

How can I track my order?

You can track your order by:

  • Entering your order number or tracking ID on our website’s tracking page
  • Logging in to your Juxsell account to view real-time updates

We also send out email notifications to keep you updated on your order status and shipping progress.

How do I return or exchange an item?

At Juxsell, eligible items may be returned within 30 days of purchase. If your item arrived damaged, defective, or incorrect, please contact our support team to request a free replacement or refund.

Please note: We do not accept exchanges for reasons unrelated to product defects (such as change of mind or preference). Certain products may have different return conditions due to their nature, including clearance or seasonal items. For full details, please see our Returns & Refund Policy.

Payment

We offer secure payment options and accept major credit cards in USD. Learn how we process transactions, handle declined payments, and manage pending charges.

What payment methods and currencies do you support?

Juxsell accepts secure payments through the following methods:

  • Visa
  • MasterCard
  • American Express
  • Discover

All transactions are processed in U.S. Dollars (USD). If your card or bank uses a different currency, the final amount may vary slightly depending on exchange rates.

Will I be charged right after placing my order?

Yes. Your card will be charged once your order is submitted and confirmed. You might initially see a pending authorization on your account, which typically converts into a completed charge shortly after.

Why was my payment declined?

If your payment didn’t go through, here are a few things to check:

  • Make sure your card has enough available balance
  • Check if your card is still valid
  • Your bank might block unfamiliar or international transactions
  • Try again later or use a different payment method
  • Contact your bank for more insight

If issues persist, feel free to reach out to our support team for help.

What does it mean if my payment is marked “Pending”?

A “Pending” status usually means your bank is temporarily holding the funds for authorization. This is common and often resolves automatically within a few business days.

If it stays pending for longer than expected, please contact your bank to release or clarify the transaction.

Still need help?

We’re here to assist you with anything related to orders or payments.

Our team is ready to help and will respond as quickly as possible!